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Oh no! We&apos;re sorry to hear this. Please reach out to our team through this <a href="https://saalt.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us form</a> so we can help.As a rule, the stem of your cup is not pull tab or string.&#xA0;<span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The stem is there to help locate the cup, and should never be used as a pull tab (pulling on the stem alone without breaking the seal). Once you locate the stem, walk your fingers up the stem to the base of the cup and pinch the grip rings to break the seal before wiggling the cup down.&#xA0;Pulling on the stem alone can damage your cup. Take good care of your Saalt Cup and it&apos;ll take good care of you.&#xA0;If you threw away or lost your cup instructions, <a href="https://saalt.com/pages/instructions" rel="noopener noreferrer" target="_blank">click here to find our cup instructions</a>.<iframe width="100%" src="https://www.youtube.com/embed/4gXZr15mSgA?&amp;lc=Ugwp8AtPjUJcHt5HNv54AaABAg&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>small tear

Oh no! We're sorry to hear this. Please reach out to our team through this contact us form so we can help. As a rule, the stem of your cup is not pull tab or string. The stem is there to help locate the cup, and should never be used as a pull tab (pu

Help! The stem of my cup broke!

Saalt Cup

Cup troubleshooting

What is a Saalt Menstrual Cup?

Saalt Cup size measurements

What's the difference between the original firmness Saalt Cup and the Saalt Soft Cup?

Who can use a menstrual cup

Do I still need pads/liners

How long your cup/disc will last

What makes the Saalt Cup different

What size Saalt Cup should I order?

What is the Saalt Cup made of?

How much fluid will my Saalt Cup or Saalt Soft Cup hold?

How does a menstrual cup stay in?

How long can I wear my Saalt Cup before emptying?

Can I use a menstrual cup if I'm not comfortable with tampons, or have never put anything inside my vagina?

Does the Saalt Cup come with a carrying bag?

I'm hearing buzz about toxins in tampons... are cups/discs safe?

FAQs before buying a cup

Inserting your Saalt Cup

How do I fold a menstrual cup

Can I, should I use lubricant to help insert my Saalt Cup?

Getting the cup to open

Removing Your Saalt Cup

Cup insertion & removal

Who Can Use The Teen Cup

How to use a Saalt Teen Cup

Saalt Teen: What size cup should I get?

How is the Saalt Teen Cup different?

Saalt Teen Cup

Cleaning Your Saalt Cup

What cleaner can I use on my Saalt Cup?

Cleaning a Saalt Cup in public restroom

How do I clean my Saalt Cup during my period?

How do I sanitize my menstrual cup after my period?

My cup or disc has developed spots that I can't get rid of

Saalt Cup and Disc Steamer / Sanitizer

What do I do if my cup is stained or has an odor?

Best practices for the Saalt Compact Sanitizer

Cup cleaning and care

Can I swim with a cup?

I have a very active lifestyle. Will the Saalt Cup leak or fall out?

Can I wear my Saalt Cup during sex?

Can I wear a Saalt Cup while I sleep?

Cup lifestyle

How to stop cup leaks

Why does my Saalt Cup slip down?

Bladder pressure/cramping with Cup use

Where else can I get help learning about my menstrual cup?

How long does it take to learn a menstrual cup?

How do I know if my Saalt Cup is inserted / positioned correctly?

I noticed I was dizzy after inserting my Saalt Cup or Disc.

Help! My menstrual cup is stuck!

How to prevent spotting while wearing a menstrual cup

Can I get Toxic Shock Syndrome (TSS) from using a menstrual cup or disc?

Can I use a Saalt Cup or Disc if I have a latex allergy?

Do I need to talk to a doctor before I use a menstrual cup or disc?

Can I use a menstrual cup with an IUD or ring contraceptive

Do cups / discs affect bladder infections?

Will my Saalt Cup cause prolapse?

Cup health concerns

Can I use a Saalt Cup with a high, low, or tilted cervix?

Can I trim the stem?

Are Saalt Cups vegan and cruelty free / tested on animals?

Can I pee with my cup inserted?

When do I replace my cup/disc?

Why does my Saalt Cup / Disc package have an 8 hours sticker?

How do I replace the cloth bag that stores my cup / disc?

Can I practice with my cup/disc, or wear it before my period starts?

Can I use my cup with long nails?

Cup miscellaneous questions

What is the Saalt Disc?

Noticing blood leaking from your disc when peeing or having a bowel movement?

Disc Basin Not Open All the Way or Feeling Bunched/Crumpled When in Place

What size Saalt Disc should I order?

What is the Saalt Disc made of?

Saalt Disc capacity and measurements

What's the difference between the Saalt Cup and Saalt Disc?

Who can use a menstrual disc?

How much fluid does the Saalt Disc hold?

How long does it take to learn to use a menstrual disc?

Why choose a Saalt Disc over disposable products?

Can I use a menstrual disc if I've never used a tampon, or inserted anything?

I have a menstrual cup, do I need a menstrual disc?

Does the Saalt Disc come with a carrying bag?

FAQs before buying a disc

Cleaning Your Saalt Disc

How do I clean my menstrual cup or disc in a public restroom?

How do I sanitize my menstrual disc?

Do I have to use the Saalt Wash?

What do I do if my disc is stained or has an odor?

Disc cleaning and care

Inserting a Saalt Disc

How do I know if my disc is inserted correctly?

Can I use lubricant to insert my menstrual disc?

How long can I wear my menstrual disc before emptying?

How does the disc stay in?

Removing a Saalt Disc

What if my disc has rotated and I can't find the removal notch?

Disc insertion & removal

Help! My menstrual disc is stuck!

Self-Emptying with a Saalt Disc (auto-dumping)

How to prevent menstrual disc pressure

How to stop leaking while wearing a menstrual disc

My disc won't stay tucked behind my pubic bone

Disc Troubleshooting

How do I clean my menstrual disc after sex?

Can I wear my menstrual disc during sex?

How do I remove my menstrual disc after having sex?

Intimacy with the Saalt Disc

Do I need to wear pads with a Saalt Disc?

Where else can I get help learning about my menstrual disc?

Is the Saalt Disc vegan and cruelty free?

What makes the Saalt Disc different?

Is the Saalt Disc a contraceptive?

What if I have a high, low, or tilted cervix?

I have a very active lifestyle. Will the Saalt Disc leak or fall out?

Can I wear a Saalt Disc while I sleep?

Disc miscellaneous questions

Saalt Disc

Does Saalt Wear have PFAS?

What is Saalt Wear?

Saalt Wear sizing and absorbency

Saalt Wear size chart

What is Saalt Wear made of?

How do I know which absorbency level to purchase?

Can I wear Saalt Wear all day?

Which style of Saalt Wear has the longest gusset?

Can I customize my own bundle?

Saalt Wear Extended/Plus Sizing

Saalt Wear Seamless NON-LEAKPROOF Underwear

Choose your Saalt Wear

Will Saalt Wear feel wet or bulky?

Can I wear Saalt Wear alone or only as a backup for a cup or disc?

Will Saalt Wear work for swimming during my period?

Can I use Saalt Wear for light bladder leaks or vaginal discharge?

Can I wear Saalt Wear after giving birth /  post partum?

Wearing your Saalt Wear

How long will Saalt Wear last?

My Saalt Wear has come to the end of its lifespan, how do I dispose of it?

How do I wash period underwear?

Will Saalt Wear smell or stain?

What kind of detergent can I use on my Saalt Wear?

Care for your Saalt Wear

How does Saalt Wear leakproof underwear work?

How is Saalt Wear different from other period underwear?

Does Saalt Wear contain latex?

Is Saalt Wear disposable?

Is Saalt Wear good for the planet?

Is Saalt Wear vegan / cruelty free, or tested on animals?

Using Saalt Wear for Bladder Leaks/Urinary Incontinence

Does Saalt Wear Contain Silver?

General Saalt Wear questions

My Saalt Wear leaked

My Saalt Wear are pilling

My Saalt Wear are riding up, I'm getting wedgies.

My Saalt Wear have developed an odor

Saalt Wear Troubleshooting

Leakproof Teen Sport Short

Leakproof Teen Brief

Teen Saalt Wear Size Chart

Teen Saalt Wear

Saalt Wear

Saalt Steamer vs Compact Sanitizer?

What volt outlet can I use with the Saalt Steamer?

What water do I use in my Saalt Steamer?

Can I use my HSA or FSA to purchase the Saalt Steamer?

How long does it take to steam my cup /  disc?

Can I use my steamer with other cups / discs?

How do I recycle / dispose of my Saalt Steamer at the end of its life?

Saalt Steamer General Questions

Help! My steamer won't turn on!

Does my steamer steam for long enough?

Limescale / hard water build up

Saalt Steamer Troubleshooting

Saalt Steamer

Can I cancel or change my order?

Can I use my FSA/HSA?

Do you ship internationally?

When will my order arrive?

Questions about your order?

Where else can I get help learning about my Saalt products?

What payment methods do you accept?

How do I return my product?

Why is my discount code not working?

Do you offer coupon codes?

How can I be notified when a product is back in stock?

Is there free shipping?

I'm in Canada, where do I buy Saalt?

Do you charge tax on my order?

Understanding billing on my order

Order acceptance policy

Do you sell gift cards?

I got the wrong color cup/disc carrying bag

Help! I can't find my order!

What is our Delivery Guarantee?

Order Help

Help! The stem of my cup broke!Updated 5 months ago